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Technical Managed Service

A dedicated team aligned to work shoulder to shoulder with your team, as part of your team, with your goals and objectives, under a strong use of SAP Methodology and best practices, all this under a monthly fixed fee, our team performs activities to solve your technical SAP challenges and allow you to keep your focus in your business.

1 

SAP Support Level 1

  • SAP System log review and analysis

  • SAP Buffer and memory management

  • ABAP Dumps review and analysis

  • Job management and scheduling

  • Work Process monitoring and management

  • Spool and printer management

  • Lock Management

  • Table locking management

  • SAP resource monitoring

  • SAP Mandant Management, creation, deletion, copy

  • User Management (Creation, locking, unlocking, privileges=

  • Password and role management

  • Logon group and load balancing

  • Role and Profile management

  • SAP Queue management

2

SAP Support Level 2

  • SAP Parameter management

  • SAP Kernel update

  • SAP Patch management

  • SAP System refresh

  • EWA Analysis and remediation

  • Advance housekeeping (log and technical data cleansing)

  • Database performance and fine tunning

  • Backup policy (design and monitoring)

  • Backup test and fine tunning

  • Database statistics optimization and management

3

Cloud Support

  • Cloud administration (virtual machines, virtual networks, backup repositories)

  • SAP Administration (Cloud infrastructure)

  • Backup Management

  • Operating System Administration

  • Database administration (growth, housekeeping)

  • Performance monitoring

  • Cloud portal access management

Dedicate team to your company (Technical Service Manager, Product Expert)

24 x 7 x 365 for production systems - 8 to 5 x working days for non production systems

Formal SLA's (Level 1, Level 2, Level 3) with response time and follow up process

Ticketing systems and Operative - Executive weekly status (formal KPI, Issues, Risks, main actions)

Fast and Flexible knowledge transfer and initial setup

Full case / ticketing documentation

If you would like to know more, see our Technical Manage Service Brochure, please contact us for more detail about this service

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